How do I delete my Blockdaemon account?

To request an account deletion, please reach out to our Customer Support team directly at support@blockdaemon.com.

Before processing the account deletion request, we need to confirm the following:

• Do you want the Blockdaemon account deleted, not the node, validator, organization, etc.?
• Can you provide the email address associated with your Blockdaemon account that you wish to be deleted?
• Could you please share the reason for the account deletion request?

Please provide the answers to your request so we can promptly proceed with the account deletion.

How can I add members to my Blockdaemon account?

To add additional members to your Blockdaemon organization:

1. Log into your Blockdaemon Workspace account.
2. Click your account icon in the top left and select Workspace Settings.
3. Go to the Members tab and select Invite Members.
4. Enter the email address of the person you want to invite (you can invite multiple members).
5. Set the number of nodes they can launch and choose their role ( Administrator or Contributor).

6. Click Invite to send the invitations.
7. Your invitations have been sent. You can check the member status in workspace settings.

👍 Additional Tip

To maintain a secure workspace, limit ' Add members' and ' Add node' permissions to the Admin role.

How do I edit my workspace account details?

You can edit account details, such as the account name, email address, and logo photo, from within the Blockdaemon App account - see below for step-by-step instructions.

1. Log into your Blockdaemon Workspace account.
2. Click on your account icon in the upper left-hand corner and click on Workspace Settings.
3. Select the Overview tab.
4. Edit your Workspace name and email address, or upload a photo.

How can I see any ongoing issues?

1. Check our status page at https://status.blockdaemon.com/ to see any ongoing issue that might affect the fees.
2. Re-try getting the Fee estimate after restarting your browser and clearing your cache.
3. If the issue persists, please raise a support ticket at https://www.blockdaemon.com/support or email us at support@blockdaemon.com. So that our team can investigate the issue and implement a fix to the issue.

📘 Note:

Please be aware that this issue will be addressed internally. To assist us in resolving it efficiently, kindly provide as much detail as possible about the issue you're experiencing, including any error screenshots and the fees you're encountering.

I'm experiencing latency issues. What should I do?

Node latency pertains to the delay or lag encountered in transmitting data between various nodes within a network. If you encounter latency issues with your Blockdaemon node, contact Blockdaemon Customer Support at support@blockdaemon.com.

🚧

Please also include your node XID, and we can troubleshoot the latency issue(s) accordingly.

How can I check the compute units used?

To check the number of compute units that you have used:

1. Log into your Blockdaemon Workspace account.
2. Select API Keys from the sidebar.
3. Go to the Usage tab.
4. View your used compute units, daily usage, and the daily average over the last 30 days.

📘

For more information on Compute Units, refer to our Compute Units Overview page here.

Why am I being double-charged for my subscription?

Double billing occurs when you are charged twice for the same subscription period. While uncommon, it can sometimes happen. If you notice multiple charges, please review your subscription and billing history.

🚧 Common Reasons for Double Billing

• System errors - Technical glitches can occasionally result in duplicate charges, either on your end or Blockdaemon's.
• Multiple subscriptions - Ensure you don't have multiple subscriptions for the same service.

🚨 Handling Double-Billing Concerns

1. Review Your Subscription and Billing History:
   • Carefully examine your subscription details and billing history. Then, look for any duplicate charges and note their exact dates and amounts.
2. Contact Blockdaemon Customer Support:
   • If you find duplicate charges, reach out to our customer support team. Provide specific details about the double billing, including:
     • The dates of the charges
     • The exact amounts billed
     • Any relevant transaction IDs or reference numbers
     • Screenshots of the billing history, if possible.

Our support team will investigate the issue thoroughly and assist you in resolving it promptly.

What is Blockdaemon API Suite dashboard?

The Blockdaemon API Suite Dashboard is accessible within your Blockdaemon Account. The Dashboard allows users to have control over your API interaction and services. If you are interested in creating your own Blockdaemon Account, follow the steps here.

1. Log into your Blockdaemon Workspace account.
2. Click the API Suite from the sidebar.
3. You should see the Blockdaemon API Suite page with 3 different tabs (Overview, Connect, and Manage Plan):

• Overview
  This section gives you an overview and summary of your current API plan and usage. You can also view a chart of your daily usage and latest requests. For your latest requests, there is a table that provides details on the calls you’ve made, the HTTP response, Protocol and Network, and the timestamp of when the call was made.

📘

The Latest Requests section will only show calls within the last (X time period).

• Connect
  This section is where you can create and view the API keys associated with your account. You will be able to see a list of the name of the keys, when the key was created, and easily copy the key for any intended use.

• Manage Plan
  This section is where you can view the current API Plan. The tab shows you the compute units your plan has, the cadence it renews, your cost per month, and the number of requests per second you are allowed. If you want to change your plan, click on Change Plan and select the one that best suits your needs.

How do I create an API Key?

The Free Plan provides 1 API key that you can use indefinitely. If you'd like to create additional API keys, upgrade your plan. After upgrading, you can manage your API keys by following these steps:

1. Select API Keys from the sidebar.
2. In the Overview tab, click on Create API Key.
3. Enter a Key name and select the relevant Product(s).
4. Repeat the steps to create more keys.

📘

For more information, refer to the API Suite Dashboard page.

What are the different plans available for the API Suite?

Blockdaemon REST API is available in three price tiers: Free, Starter, Growth, and Enterprise. You can check out the plans in more detail here.

What is the Estimated Reward Rate for each protocol?

The ERR varies amongst protocols. You can view the Est Reward Rate for each Blockdaemon-supported protocol by clicking on the protocol you are interested in on our protocols page here.

Is there a changelog available?

Yes, our changelog is updated with the latest improvements, fixes, and new features. You can view the Blockdaemon Changelog here.