What should I do if I encounter errors while downloading a report?

Answer:

To effectively troubleshoot this report error, please get in touch with our Customer Support team at support@blockdaemon.com and provide the following information:

• BD App Organization URL - Include the specific URL or identifier for your Blockdaemon App organization. This helps support agents locate and identify your account promptly.

• Report Details - Provide a detailed description of the issue you are encountering. Include information such as the steps leading to the problem, specific actions taken, and any patterns you've observed. The more details you can provide, the better.

• Error Message/Screenshot - If you encounter error messages on the BD App, include the exact text of the error or, if possible, attach screenshots. This visual information assists support in understanding the issue more comprehensively.

• Report Dates - Specify the dates and times when the issue occurred. If the problem is intermittent or occurs in specific instances, this information is crucial for identifying potential causes.

• Relevant System Information - Provide details about the devices and operating systems involved (e.g., Windows, macOS, iOS, Android). Additionally, mention the web browser or app version you are using.