# Overview

Freeze is an action that immediately halts the generation of any new Institutional Vault transfers. Until the wallet is unfrozen, no user can create new transfers using the wallet. A confirmation request is simultaneously made to the **administrator** who froze the wallet. If/when this confirmation request is granted, the policy engine will halt all transfer activities (including those in progress but not yet broadcast).

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> ### Note:
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> This operation is only available to **Administrator Users** in the Institutional Vault's settings menu.

# How to Freeze the Wallet

To freeze the wallet, follow the steps below:

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> ### Warning:
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> Proceed with caution!

1. Click the **Settings** button on the main navigation menu.

2. Click the **Freeze** button next to the Backup Key on the top-right side of your screen.

3. Select **Freeze** once again to confirm the operation.

# How to Unfreeze the Wallet

To unfreeze the wallet, follow the steps below:

1. Click the **Settings** button on the main navigation menu.
2. Click the **Unfreeze** button next to the Backup Key on the top-right side of your screen.
3. Select **Unfreeze** once again to confirm the operation.
4. Approve the Unfreeze request in the **Institutional Vault Approver** application to confirm the operation.

> 📘
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> ### Note:
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> Only **administrator** users can unfreeze the wallet.

# 🗣️We Are Here to Help!

Please contact us via [email](mailto:support@blockdaemon.com) or support chat if you encounter an issue, bug, or need assistance. Don't forget to include any relevant details about the problem. To request a wallet form and Institutional Vault Approver form, please click [here](/content/support/index.html) or contact [our sales team](/content/get-in-touch/?contact-sales/index.html).